TERMS AND CONDITIONS

DRIVERS

TryVanLife vans may only be driven by an authorized driver, 23 years of age or over. An authorized driver is the renter and any additional person(s) who appears at the time of rental, provides their drivers licence & has agreed to TryVanLife Rental Terms & Conditions. All authorized drivers must satisfy our age requirements, have a valid driver's license, provide a physical street resident address, a major credit card in their own name, and fulfill our other qualifications. ***Please ensure you are able to drive the van you are reserving

INSURANCE

Basic Third Party Liability, Comprehensive, and Collision Insurance is provided during the duration of the rental under ICBC. If you reside in BC, your own ICBC insurance also covers you if you have a Roadstar or Roadside Plus package. Some credit cards and Canadian personal car insurance policies do provide rental insurance so please check with your credit card provider and personal auto insurance policy for details. Renters are responsible for the deductible in the event of an at-fault accident or other incident.
 

PAYMENT 

50% of the rental amount is required to confirm your booking.​

DAMAGE DEPOSIT 

The standard damage deposit is $500. This will be charged on your invoice prior to pickup & refunded within 5 business days after drop-off via the same method of payment.

CANCELLATIONS 

15% processing fees apply on all cancellations more than one month prior to pickup. Cancellations within 1 month of pickup will be charged 25% of the total invoiced amount. Cancellations within two weeks will be charged 50% of the total invoiced amount.  If cancelled within one week of pick-up, or the Customer is a no show then 100% of the rental cost will apply. No refunds will be given for early returns.

PICKUP & DROPOFF

TryVanLife vans can be picked up at 9am. At the time of pickup, we will do an orientation of the van. Vans must be returned by 8pm. There may be occasions in which your van could be ready for earlier pick up (a day earlier, for example at 6pm). In this instance you may be offered early pickup and charged accordingly, whether a half day rate or hourly. Because the van will be destined for its next rental and will need to be prepped, $100 late charge will automatically be applied to the deposit on file if not returned on time. If you do require the van be dropped-off and/or picked-up, that can be arranged ahead of time for a fee of $150 within Vancouver area or $50 in Squamish. Further distances can be arranged and quoted accordingly. There are no refunds for early return. Upon return, any damages or missing parts or items will be charged out at quoted market rates, which will come off of your damage deposit, once assessed and quoted. Renter will be responsible, not dispute and will be further billed for any damages that exceed the damage deposit amount.

RENTAL PERIOD 

The minimum rental period is 4 days. If it appears we have openings shorter than that time period, we may approve at our own discretion. Please email your request.

KILOMETRE ALLOWANCE 

Each rental comes with a 200 kilometres per day allowance. This is calculated over the duration of the rental. If the allowance is exceeded the additional kilometres will be charged out at $0.35/km. Additional kilometre charges, if applicable, will be the number of kilometres driven as determined by the odometer readings at the beginning and end of the rental.
Additional KM options:                                                                               
500km - $70
Unlimited KMs - $20/day

TAXES & FEES

GST (Goods and Services Tax) and associated PST (Provincial Sales Tax) will be applied to your rental.

PAYMENT 

TryVanLife accepts Credit/Debit Cards  for rental charges and 50% of the rental amount is required to confirm your booking.​

FUEL POLICY 

The renter is responsible for fuelling up the rental van with the correct type of fuel, whether gasoline or diesel. If renter fills the van with the wrong type of fuel, renter is fully responsible for damages that occur as a result. The renter must refill or top-up the tank of the vehicle within a 10 kilometre radius of the drop-off location and present a receipt to avoid a refuelling charge. If renter returns van having not filled or topped-up the tank, renter will automatically be billed $50 fee plus the amount for fueal which will be deducted from the damage deposit.

ROUTES & RESTRICTIONS

TryVanLife camper vans can be driven in British Columbia and Alberta only. Driving in TryVanLife vans must be done on paved roads unless previously approved by TryVanLife. Any driving done on unsurfaced roads is not permitted. Renter is fully liable for any damages, towing charges and other expenses that arise as a result of operating in restricted areas.

MECHANICAL ISSUES

TryVanLife does a full mechanical and safety inspection of every van prior to the start of the season, and throughout the season. In the event of any mechanical issues or accidents, contact TryVanLife right away. We will do everything we can to get you back on the road quickly & safely.

ROADSIDE ASSISTANCE 

Each TryVanLife van comes with Roadside Assistance for British Columbia. You can also use your own BCAA / CAA Roadside Membership. If a problem occurs due usual causes of wear and tear, TryVanLife will bear all the charges. Please contact TryVanLife if you have any issues.

DAMAGE / ACCIDENTS 

If a van breaks down or is involved in an accident due to the renter at fault, renter will bear all associated charges. Additional costs such as loss of use, diminishment of value, tow and storage fees may also applicable. If an accident occurs, a police report must be filed and TryVanLife must be notified immediately.

SMOKING/PETS No smoking allowed in TryVanLife vans. Pets only on pre-approval with an additional cleaning fee. Violation is subject to a minimum of $250 to maximum of $500 cleaning charges.

SAFETY 

All TryVanLife vans are equipped with a fire extinguisher & carbon monoxide detector. Should an alarm sound, please evacuate the van and call TryVanLife if you require assistance.

WAIVER OF LIABILITY 

You are responsible for all of your personal contents left in your TryVanLife rental van at all times. Any theft, loss or damage of any and all personal items are not the responsibility of TryVanLife, its Owners, Directors or Employees at any time while the van is being rented or thereafter. Renters, family members and guests will hold harmless TryVanLife, its Owners, Directors, Officers and Employees for any and all liability issues or personal injuries related to the rental of camper van, its use and operation thereof.

This policy is accepted by renter, all drivers & passengers of TryVanLife vans upon reservation & payment.

 

CANCELLATION POLICY

15% processing fees apply on all cancellations more than one month prior to pickup. Cancellations within 1 month of pickup will be charged 25% of the total invoiced amount. Cancellations within two weeks will be charged 50% of the total invoiced amount.  If cancelled within one week of pick-up, or the Customer is a no show then 100% of the rental cost will apply. No refunds will be given for early returns.

Whistler, British Columbia |  +1-778-927-5611

Canada

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